Built for performance, responsibility, and your peace of mind. At Vissla Store, we’re honored to equip your adventures, from chasing swells in our 7 Seas Wetsuits to everyday comfort in our Knit Tees. Here’s everything you need to know about getting your gear and our commitment-backed return policy.

Shipping Information

We ship globally to our tribe of ocean-minded explorers (excluding some remote regions and parts of Asia). Our goal is to get your gear to you reliably and efficiently.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Timeframes

We partner with trusted carriers to deliver your Vissla gear:

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment.

Please note: Delivery timeframes are estimates and can be affected by customs processing and local postal services. Tracking is provided for all shipments.

Our Return Promise

We stand behind every piece we craft. Whether you’re gearing up with a High Seas Wetsuit or browsing our Boys and Kids collections, we want you to be stoked. If it’s not right for your journey, our return process is as transparent as our approach to Conscious Creation.

Key Return Policy Details

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Proof of Purchase: A receipt or order number is required.
  • Non-Refundable: Original shipping costs are not refundable.

The Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our community-driven team at [email protected]. Include your order number and item details. Use the template below to speed things up.
  2. Receive Instructions: We’ll reply within 2 business days with a Return Merchandise Authorization (RMA) number and instructions to ship your return to our hub in Tucson, US.
  3. Ship Your Return: Securely package the item(s) with the RMA number clearly visible. We recommend using a trackable service (like DHL or FedEx) for your protection.
  4. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days and notify you via email.
  5. Resolution:
    • Refunds: Issued to your original payment method.
    • Exchanges: Processed for size or color within the same collection (e.g., swapping Hybrid Shorts for a different size). If the new item is out of stock, we’ll issue a refund or store credit. We cover the re-shipping cost for exchanges.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Vissla Store Team,

I would like to request a return/exchange for my recent order.

  • Order Number: [Please provide]
  • Full Name: [Your Name]
  • Product(s) for Return/Exchange: [e.g., Chris Miyashiro Collection Board Shorts, Size M]
  • Reason: [e.g., Incorrect size / Changed mind / Defect (please describe)]
  • Desired Action: [Refund / Exchange for (specific item and size)]

I have read and understand the Returns & Exchanges policy. The item(s) are unworn, unwashed, and include all original tags and packaging.

Thank you,
[Your Name] [Your Email Address] [Optional: Your Phone Number for shipping updates]

Refund Timing & Method

Your refund is processed with the same care we apply to our Eco Collection values.

  • Timing: After we approve your return, please allow 5-10 business days for the refund to be processed back to your original payment method (Visa, MasterCard, JCB, PayPal). Additional time may be required for your bank or payment provider to post the credit.
  • Method: Refunds are issued only to the original payment method used for the purchase, in line with our secure, encrypted transaction practices.

Items That Cannot Be Returned

In line with our commitment to hygiene, safety, and the personalized nature of certain goods, the following items are final sale and cannot be returned or exchanged, unless they arrive defective or damaged:

  • Hats & Beanies: Due to their close-fitting, personal nature.
  • Swimwear & Boardshorts if the hygiene liner is removed or tags are detached.
  • Eco-Lastics or any Eco Collection items that have been unpackaged or used, as their sustainable materials require specific handling.
  • Curated Goods and items from the Jack Soren Collection or Chris Miyashiro Collection marked as “Final Sale” or “Limited Edition.”
  • Gift Cards (if applicable).

If you receive a defective item from these categories, contact us immediately at [email protected] with photos, and we will make it right.

Need Help With Your Gear?

Our team is here to help you navigate returns, just as we help you navigate the lineup. Reach out—we’re driven by community.

  • Email: [email protected]
  • Returns Address: Vissla Store, 3726 Dogwood Lane, Tucson, US 85710 (Returns Hub)

We aim to respond to all inquiries within 1-2 business days.

This policy is part of our commitment to transparency. We may update these terms as our Collections evolve.

Ready for your next adventure? We’re honored to equip it.

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